E等公務員,e學中心,解答,測驗,高雄情境英文-公務接待
「高雄情境英文-公務接待」e等公務園+e學中心+學習平臺解答
相信大家會搜尋進來，應該也是為了更快速完成測驗，貼心的我們懂你❤資料均網路上蒐集整理，僅供參考。大家善用Ctrl+F搜尋題目關鍵字，相信很快就找到答案。問：當外國民眾打電話報案表明遺失錢包，公務員不必請對方留下聯絡資料。 ○v ╳ 問：公務員在溝通時，要顧慮到賓客的需求與想法，不必堅守自身原則。 ○v ╳ 問：若有外國民眾前來公務單位，公務員要如何主動詢問他？ Please take a number slip. May I know which division/department you are looking for?v Hi! How may I help you? I am sorry but I am afraid you are in the wrong division/department. 問：若要向外國民眾說明可以到哪裡用餐，公務員可以這樣說：If you are hungry, you can have a meal in the food court on the 11th floor.v ○ ╳ 問：若外國民眾所要辦理的事項，負責人員不在，公務員可以說：When she is back, I will tell her to call back soon.v ○ ╳ 問：在SMART說話力中， R是指反應，公務員應該要注意聽者的回應，調整說話內容與方式。v ○ ╳ 問：公務員在櫃台接待時，要向外國民眾收取資料，應該怎麼說呢？ Please be ready for your foreigner's certificate of residence and one 2-inch photo with a front view without hat. Please get ready for your foreigner's certificate of residence and one 2-inches photo with a face and take off your hat. Please ready your foreigner's certificate of residence and one 2-inches photo with half body and take off your hat.v Please prepare your foreigner's certificate of residence and one 2-inch photo with a clear front view of face without hat. 問：在SMART說話力中，A是指聽眾，代表公務員要使用艱深的專業名詞向對方解釋。 ○v ╳ 問：外國民眾打電話報案表明遺失錢包，公務員應該要詢問：May I know where you lost your wallet?v ○ ╳ 問：公務員要向外國民眾收取資料，應該要說：Please get ready for your foreigner's certificate of residence. ○v ╳ 問：在SMART說話力中，M是指方法，公務員要瞭解說話的目的，掌握主題。 ○v ╳ 問：如果外國民眾詢問該如何填寫表格，公務員可以說：Please fill out your name here and tell why did you want to live here. ○v ╳ 問：公務員在溝通時要多傾聽，適當回應。v ○ ╳ 問：公務員接聽電話時，遇到外國民眾要報案，可以說：If you need to report a case, please call 110 or 119.v ○ ╳ 問：下列關於公務員向外國民眾介紹周遭環境的回應，何者正確？ There is a Youth Bookstore near the City Hall. Zhongxiao Night Market is in the neighborhood. You can also take a stroll around Sanduo Shopping District.v 以上皆是 問：在SMART說話力中，S是指情境，代表說話前要先判斷情況，選擇適當的時機與方式表達。v ○ ╳ 問：在SMART說話力中，T是指主題，代表公務員要就聽者的立場與說話目的，思考適合的方式。 ○v ╳ 問：若要對外國民眾說明如何到達社會局，公務員可以這樣說：Please go direct in the corridor. Take the elevator to the 9th floor. The Social Affairs Bureau is in the 9th floor. ○v ╳ 問：公務員在櫃台接待時，遇到外國民眾，可以說：Good morning, and how may I help you?v ○ ╳ 問：若公務員接聽到外國民眾的電話，可以如何回應？v Hello, this is Department of Administrative and International Affairs. How may I help you? Hello, here is Department of Administrative and International Affairs. Where may I help you? Hello, this is Department of Administrative and International Affairs. Anything you need help? Hello, this is Department of Administrative and International Affairs. What help do you need?
問：當外國民眾打電話報案表明遺失錢包，公務員不必請對方留下聯絡資料。
○
v ╳
問：公務員在溝通時，要顧慮到賓客的需求與想法，不必堅守自身原則。
○
v ╳
問：若有外國民眾前來公務單位，公務員要如何主動詢問他？
Please take a number slip.
May I know which division/department you are looking for?
v Hi! How may I help you?
I am sorry but I am afraid you are in the wrong division/department.
問：若要向外國民眾說明可以到哪裡用餐，公務員可以這樣說：If you are hungry, you can have a meal in the food court on the 11th floor.
v ○
╳
問：若外國民眾所要辦理的事項，負責人員不在，公務員可以說：When she is back, I will tell her to call back soon.
v ○
╳
問：在SMART說話力中， R是指反應，公務員應該要注意聽者的回應，調整說話內容與方式。
v ○
╳
問：公務員在櫃台接待時，要向外國民眾收取資料，應該怎麼說呢？
Please be ready for your foreigner's certificate of residence and one 2-inch photo with a front view without hat.
Please get ready for your foreigner's certificate of residence and one 2-inches photo with a face and take off your hat.
Please ready your foreigner's certificate of residence and one 2-inches photo with half body and take off your hat.
v Please prepare your foreigner's certificate of residence and one 2-inch photo with a clear front view of face without hat.
問：在SMART說話力中，A是指聽眾，代表公務員要使用艱深的專業名詞向對方解釋。
○
v ╳
問：外國民眾打電話報案表明遺失錢包，公務員應該要詢問：May I know where you lost your wallet?
v ○
╳
問：公務員要向外國民眾收取資料，應該要說：Please get ready for your foreigner's certificate of residence.
○
v ╳
問：在SMART說話力中，M是指方法，公務員要瞭解說話的目的，掌握主題。
○
v ╳
問：如果外國民眾詢問該如何填寫表格，公務員可以說：Please fill out your name here and tell why did you want to live here.
○
v ╳
問：公務員在溝通時要多傾聽，適當回應。
v ○
╳
問：公務員接聽電話時，遇到外國民眾要報案，可以說：If you need to report a case, please call 110 or 119.
v ○
╳
問：下列關於公務員向外國民眾介紹周遭環境的回應，何者正確？
There is a Youth Bookstore near the City Hall.
Zhongxiao Night Market is in the neighborhood.
You can also take a stroll around Sanduo Shopping District.
v 以上皆是
問：在SMART說話力中，S是指情境，代表說話前要先判斷情況，選擇適當的時機與方式表達。
v ○
╳
問：在SMART說話力中，T是指主題，代表公務員要就聽者的立場與說話目的，思考適合的方式。
○
v ╳
問：若要對外國民眾說明如何到達社會局，公務員可以這樣說：Please go direct in the corridor. Take the elevator to the 9th floor. The Social Affairs Bureau is in the 9th floor.
○
v ╳
問：公務員在櫃台接待時，遇到外國民眾，可以說：Good morning, and how may I help you?
v ○
╳
問：若公務員接聽到外國民眾的電話，可以如何回應？
v Hello, this is Department of Administrative and International Affairs. How may I help you?
Hello, here is Department of Administrative and International Affairs. Where may I help you?
Hello, this is Department of Administrative and International Affairs. Anything you need help?
Hello, this is Department of Administrative and International Affairs. What help do you need?
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